Date: Wed, 18 Jun 2008 14:52:25 +1000 Subject: Serious satisfaction issues with your customer service Message-ID: <20080618045225.GB86796@dereel.lemis.com> Please transfer my Euro credit balance to my bank account at no cost to me. I will make a formal complaint to the ACCC on Friday, 20 June if the matter has not been resolved by then. The reasoning: Contrary to your policy, your software did not offer me the option of funding source for the payment for transaction ID: XXXX. Although I had a credit balance which would cover most of the transaction, the entire balance was taken from my bank account. Since Thursday, 12 June, I have been trying to get action from your customer service people. I have had six interactions, none of which addressed the problem, five of which made incorrect assumptions, three of them made incorrect statements about PayPal policies (one of them including a URL which proved them wrong) and four who made incorrect statements about my account balance. Please act on this message, which is a duplicate of a message I sent yesterday. In view of the unbelievable incompetence I have experienced so far, I think it should be escalated to somebody who deals with complicated issues. I am tracking the lack of progress of this issue at http://www.lemis.com/grog/product-reviews/paypal.php. If there is anything there which is incorrect, or which you do not understand, please contact me. In view of the apparent inability of your people to read more than one paragraph, I will follow up this message with several, each containing one paragraph of this message. Greg Lehey